Q- How do I send you my audio files?
A- Please note I am closed until the October 2024. Please contact me and we can discuss your options.
Q- How much is this going to cost?
A- Please see my pricing/rates page. The very reasonable rates shown are what you will actually be billed per audio minute of your recording. I am a small organisation and therefore you will not be charged VAT for my services.
Q- What is the turnaround time?
A- Please contact me. In 2023 I returned to working full-time in the field of criminal justice. This has become a side business and I will only be available a few weekends per month. If I agree to take on your project, as always, you will get an excellent confidential service at an extremely competitive price, I do however require notice in order to be able to commit. Please note I am currently fully booked up transcribing interviews for a book. I will not be available to take on any more projects until late April 2024.
Q- How do I pay you?
A- I will invoice you at the end of your project, or at the end of each calendar month if your project spans several months or you are a regular client. You then have 7 days to pay the invoice by BACS. If you are a university or a company that works with Purchase Orders, please discuss this with me prior to the project beginning. I am happy to accept work with a Purchase Order that has been raised (the terms and conditions for large companies/ universities are payment within 30 days of being invoiced).
Q- How do I get my transcripts?
A- I will email you your transcripts. I am happy to email you each transcript as it is completed so that you may begin your work on it immediately. The transcripts will be produced in an editable Word document so that you may make any amendments you require. I have a template which I use for most of my projects, but if you have a special template you would like to use, please email it to me and I will use that template instead.
Q- How do I get started?
A- Please use my 'contact me' form, Please provide me with the number of audio recordings you need to be transcribed and the length (if you have this information, otherwise an estimate is fine), and your required completion date. I will then provide you with the Client Agreement which contains important information such as confidentiality and data protection. I will also email you a Client Booking Form. I ask you to complete this so that I can start on your project. Then you just have to send me your audio files and I will take care of the rest. It's a very quick and easy process.
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Q- Do you use voice recognition software?
A- I do not use voice recognition software. This does not produce quality results. I load your sound recordings onto a professional transcription software program called Olympus which is a program I purchased when I started the business and it resides on my computer. This software is used so that I can transcribe your recordings by listening to them and having the ability to rewind, and pause the recording using a foot pedal and high quality headphones. It also allows me to just listen to video recorded interviews rather than watching them. Everything is 100% human transcription and not using AI (artificial intelligence). If you have tried to do this on your own using AI you will be aware that the standard is still quite low. I often get asked if I would like to receive the transcripts produced by voice recognition to make the job faster, generally I decline. It is quicker for me to produce a transcript from scratch than it is editing a transcript produced by voice recognition. When I have completed transcribing your recording, I always proofread it by listening to the recording a second time on a faster speed, I'm always amazed by the unclear parts and the misheard words that I pick up by listening through a second time. For this reason you will absolutely find that the transcripts I produce for you are very accurate (providing the voice is easy to hear/understand). |
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